Refund policy

WP Donkey supplies digital downloads and membership access. Please review a product’s description, requirements and available version before purchasing.

When something goes wrong

If a file is damaged, a download fails, a product materially differs from its description or a charge is duplicated, email hello@wpdonkey.com. Include your order number and a short explanation so we can investigate the transaction and the file involved. Never include a password or full payment card number.

We review requests involving undownloaded purchases and defective or incorrectly described files individually. Where a refund is approved, it is returned through the original payment method. The payment provider controls the time it takes to reach your account.

Memberships and renewals

Cancelling a recurring membership stops future renewals. It does not automatically refund an already paid period. If you believe a renewal or membership charge is incorrect, contact us with the order details so it can be reviewed.

Your statutory rights

This policy does not limit any refund, cancellation or consumer right that applies by law. Any consent required for immediate digital delivery must be obtained at checkout before that delivery begins.